Frequently Asked Questions
Everything you need to know about shopping with STIL.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I return an item?
We offer a 30-day return policy. Items must be in their original condition with tags attached. Please visit our Returns Portal to start your request.
Do you offer international shipping?
Yes, STIL ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products sustainably sourced?
At STIL, we prioritize quality and ethical manufacturing. We work closely with our suppliers to ensure all products meet our high standards for craftsmanship and durability.